https://www.ofwat.gov.uk/households/customer-assistance/special-assistance/


A message from Southern Water. Sign up for priority services for a water delivery if your meet the critierai using the link above.

The conditions below may qualify you.

For example you may:

  • Be of pensionable age
  • Are disabled
  • Have an illness which affects your day-to-day life
  • Are pregnant or live with children aged 5 and under
  • Have a mental health problem
  • Have a hearing or sight condition
  • Have a poor sense of taste or smell
  • Are unable to or have difficulties in communicating in English or Welsh
  • Have a cognitive impairment, learning disability, developmental conditions or dementia
  • Require additional showering or bathing due to a health condition
  • Have physical impairments
  • Are going through a disruptive life event, such as bereavement

Notice Date: 20/10/2026